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About Us

About Marmot Home Comfort

Proudly Serving Vancouver Island — By Islanders, For Islanders

At Marmot Home Comfort, we believe Vancouver Island deserves something better than the big-name HVAC companies: honest service, quality workmanship, and a team that truly cares about the community we call home.

We’re not a national chain, and we don’t believe in high-pressure sales or impersonal call centers. We’re your neighbors — local professionals committed to delivering reliable heating, cooling, and indoor air quality solutions with integrity.

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Our Mission

Our Story

Marmot was founded with a simple mission:

To serve the people of Vancouver Island the way they deserve — with honesty, quality, and personal attention.

As Islanders ourselves, we know how important comfort and reliability are — whether it’s staying warm through a damp Nanaimo winter or keeping cool during a summer heatwave. We also know that dealing with HVAC issues shouldn’t feel like a hassle. That’s why we’ve built Marmot to be approachable, responsive, and trustworthy.

Every customer matters. Every job gets our full attention. And every installation is done as if it were our own home or business.

Your Local HVAC Pros

Meet Owner/Operator: Jordan Place 👋

I’m a fifth-generation Islander, born and raised here on the coast — and after nearly 15 years in the HVAC trade, I’ve launched my own company: Marmot Heating & Cooling.

I’ve worked with everything from small local teams to some of the bigger companies on the Island. Over the years, I’ve hired and mentored dozens of local techs and learned what works and what really doesn’t. Starting this business is my chance to do things right, with a focus on quality, honesty, and treating people the way I’d want my own family treated.

My wife and I live on a small garlic farm just outside Nanaimo, and we’re proud to call this place home. If you’re from the area, you might recognize my last name “Place” from Place Road, which leads to the land my family owned for decades. My grandfather made sure that land ended up in the right hands, and it’s now what many of us know and love as Pipers Lagoon Park. That spirit of giving back is a big part of why I’m doing this.

We’re just getting started, so I’m offering very competitive pricing right now and I’m committed to doing things the right way as we grow. That’s why I’ve joined organizations like the Nanaimo Chamber of Commerce, BBB and TECA — not just for show, but to stay connected, informed, and held to a higher standard.

If you’re looking for HVAC work you can feel good about from someone who genuinely cares about this Island — I’d be honoured to earn your trust.

Thanks for supporting local.

Top Reasons

What Makes Us Different

We’re more than just another HVAC company — we’re your local partner in comfort, committed to service you can trust.

Locally Owned & Operated

Based in Nanaimo, we serve homeowners and businesses across Vancouver Island with true local expertise and faster response times.

Direct Owner Contact

When you call Marmot, you speak directly with an experienced technician — not a call center or salesperson.

Honest, Upfront Pricing

We believe in transparency. No gimmicks, no unnecessary upsells, and no surprise charges.

Certified, Skilled Technicians

Every technician who works for Marmot is fully trained, certified, and committed to doing the job right the first time.

Long-Term Relationships

We're here to build lasting trust with every customer, providing honest recommendations and reliable service year after year.

Faster Response Times

Prompt service when you need it — no waiting for weeks like with the big guys.

Our Commitment

Our Commitment to Vancouver Island

This is our home too. That’s why we take pride in supporting our neighbors, respecting our environment, and contributing to the long-term comfort and sustainability of the communities we serve.

At Marmot, you’re not just another customer — you’re a neighbor we’re proud to serve.

What Our Customers Say

Reviews & Testimonials

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Our Services

Complete Comfort Solutions for Every Season

We offer reliable, energy-efficient solutions to keep your home or business comfortable no matter the weather.

Heating & Cooling

Heat Pumps

Air Conditioning

Furnaces

Ductless Mini Splits

Water Heaters

Indoor Air Quality

Thermostats

Air Purification

Contact Us

Rooted in Nature - True Island Service

Whether you need a quick repair, a new system installation, or just some honest advice — we’re here to help. Reach out today and speak directly with a qualified, local technician.